Terms of service
Last Updated: September 2026
Welcome to Glam & Gold. By accessing our website or purchasing our jewelry products, you agree to the following Terms of Service. Please read these terms carefully before placing an order.
1. General Terms
By using the Glam & Gold website, you agree to use our website and services only for lawful purposes.
We reserve the right to update these Terms of Service, modify our website, or change product availability at any time.
2. Products and Product Information
We make reasonable efforts to ensure that product descriptions, jewelry images, prices, sizes, colors, and other information displayed on our website are accurate.
However, slight differences in product color or appearance may occur due to screen settings, lighting, or photography.
Product availability may change without prior notice.
3. Prices and Payments
All prices displayed on the Glam & Gold website are subject to change without prior notice.
Available payment methods may include Cash on Delivery (COD) and other payment options displayed at checkout.
For COD orders, we may contact customers by phone or other available communication methods to confirm the order before dispatch.
4. Orders
Customers are responsible for providing accurate information when placing an order, including:
- Full Name
- Phone Number
- Complete Delivery Address
- City
- Other information required for delivery
Glam & Gold reserves the right to cancel or refuse an order if:
- The product is unavailable
- Product information or pricing contains an error
- Customer information is incomplete or incorrect
- The order appears fraudulent or suspicious
- The customer cannot be reached for confirmation
5. Order Cancellation
Customers may request cancellation before their order has been dispatched.
Once an order has been dispatched, cancellation may not be possible. Please contact us as soon as possible if you wish to cancel your order.
6. Shipping and Delivery
We aim to process and dispatch orders within the estimated timeframe provided on our website.
Delivery times may vary depending on the customer's location, courier service, weather, public holidays, or other circumstances beyond our reasonable control.
For complete information, please refer to our Shipping Policy.
7. Returns, Exchanges and Refunds
Returns, exchanges, and refunds are subject to the conditions stated in our Return & Refund Policy.
Customers should review that policy before placing an order.
8. Jewelry Care and Customer Responsibility
Customers are responsible for taking reasonable care of jewelry after receiving the product.
Jewelry may be affected by exposure to water, perfumes, chemicals, cosmetics, excessive moisture, or improper storage. Product-specific care instructions should be followed where provided.
9. Customer Responsibilities
Customers agree not to:
- Provide false or misleading information
- Place fraudulent orders
- Misuse the website
- Attempt to interfere with website security
- Copy or reproduce our website content without permission
- Use our services for unlawful purposes
10. Intellectual Property
All content on the Glam & Gold website, including logos, product images, graphics, text, designs, product descriptions, and other materials, is owned by Glam & Gold or its respective content owners.
Such content may not be copied, reproduced, modified, distributed, or used commercially without prior permission.
11. Third-Party Services
Our store may use third-party services, including courier companies, payment providers, hosting services, and other service providers.
Your use of third-party services may also be subject to their own terms and policies.
12. Website Availability
We aim to keep our website available and functioning properly, but we do not guarantee that it will always be uninterrupted, error-free, or available.
Temporary interruptions may occur due to maintenance, technical problems, updates, or circumstances beyond our control.
13. Limitation of Liability
To the extent permitted by applicable law, Glam & Gold will not be responsible for losses or damages resulting from circumstances beyond our reasonable control, including courier delays, technical problems, website interruptions, or other external events.
14. Changes to These Terms
Glam & Gold may update these Terms of Service from time to time.
Any changes will be posted on this page with an updated Last Updated date.