Shipping policy

Last Updated: September 2026

At Glam & Gold, we aim to provide a smooth, reliable, and convenient delivery experience for all our jewelry customers.

1. Shipping Coverage

We offer delivery across Pakistan, subject to courier availability in the customer's area.

2. Order Processing

Orders are normally processed after receiving and confirming the order.

For Cash on Delivery (COD) orders, we may contact you by phone or WhatsApp to confirm your order before dispatch.

Processing time may vary depending on product availability and order volume.

3. Delivery Time

Estimated delivery times are generally:

  • Major Cities: 2–5 working days
  • Other Areas: 3–7 working days
  • Remote Areas: Additional time may be required depending on courier coverage.

Delivery times are estimates and are not guaranteed.

4. Shipping Charges

Applicable shipping charges will be displayed during the ordering process or communicated to the customer before dispatch.

Free delivery may be available during selected promotions or on qualifying orders.

5. Cash on Delivery

Cash on Delivery may be available for eligible locations.

For COD orders, the customer must pay the complete order amount to the courier at the time of delivery.

Please ensure that someone is available to receive the parcel.

6. Order Tracking

Where tracking is available, customers may receive a tracking number or delivery updates through SMS, WhatsApp, phone, or other available communication methods.

Tracking availability depends on the courier service used.

7. Incorrect Delivery Information

Customers are responsible for providing accurate:

  • Full Name
  • Phone Number
  • Complete Address
  • City
  • Area or postal information where required

Glam & Gold is not responsible for delivery issues caused by incorrect or incomplete information provided by the customer.

8. Failed Delivery

If a courier cannot deliver an order because the customer is unavailable, unreachable, or has provided incorrect information, the parcel may be re-attempted or returned to Glam & Gold.

Additional delivery charges may apply if the order needs to be shipped again.

9. Damaged or Incorrect Orders

If your jewelry parcel arrives damaged, incorrect, defective, or incomplete, please contact Glam & Gold as soon as possible.

We may request clear photos or videos of the parcel, packaging, and product to verify the issue and determine the appropriate solution.

10. Delivery Delays

Delivery may be delayed because of:

  • Weather conditions
  • Public holidays
  • High order volumes
  • Courier operational issues
  • Remote-area delivery
  • Incorrect delivery information
  • Other circumstances beyond our reasonable control

We appreciate your patience in such situations.