Refund policy

Last Updated: September 2026

At Glam & Gold, we want you to be satisfied with your purchase. This Return & Refund Policy explains when jewelry products may be eligible for return, replacement, exchange, or refund.

1. Return Period

Customers may request a return within 7 days of receiving the order.

To be eligible, the return request must be submitted within this period.

2. Eligible Returns

A return or replacement may be considered if you receive:

  • A damaged product
  • A defective product
  • The wrong product
  • A missing item from your order
  • A product that is significantly different from the product ordered

Please contact us as soon as possible after receiving the parcel.

3. Jewelry Return Conditions

For hygiene and product-protection reasons, returned jewelry should be:

  • Unused and unworn
  • In its original condition
  • Returned with original packaging
  • Returned with tags, accessories, or other included items where applicable
  • Free from scratches, damage, stains, or signs of use

Items that have been altered, resized, damaged, or misused may not be eligible for return.

4. Non-Returnable Situations

A return may not be accepted if:

  • The jewelry has been worn or used
  • The product has been damaged after delivery
  • The product has been altered or resized without our approval
  • Original packaging or included accessories are missing
  • The return request is made after the applicable return period
  • Damage resulted from improper care or exposure to chemicals, perfume, water, or other substances

5. How to Request a Return

To request a return, please contact Glam & Gold and provide:

  • Customer name
  • Order number
  • Phone number
  • Reason for return
  • Clear photos or videos of the product and packaging, if applicable

Our team may review the request before approving the return.

6. Damaged or Incorrect Orders

If you receive a damaged or incorrect item, please contact us as soon as possible.

We may request photographs or videos showing the product, packaging, and shipping parcel so that we can verify the issue.

After verification, we may offer a replacement, exchange, refund, or another appropriate solution.

7. Refunds

Once an eligible return is received and inspected, we will inform you whether your refund has been approved.

If approved, the refund amount and method will depend on the payment method used and the circumstances of the return.

For Cash on Delivery (COD) orders, customers may be asked to provide appropriate information required to process an approved refund.

8. Return Shipping Charges

If the return is due to receiving a wrong, damaged, or defective product, Glam & Gold may cover the applicable return shipping cost, subject to verification.

For other returns, the customer may be responsible for return shipping charges.

9. Exchanges

Where applicable, eligible products may be exchanged for another item, subject to availability.

If the requested replacement is unavailable, we may offer an alternative solution.

10. Order Cancellation

Customers may request cancellation before an order is dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

11. Refund Processing

Approved refunds may require additional processing time depending on the payment method and applicable banking or payment-service processing times.